Notary News & Notes: October 2007
Hi!
Happy Fall everyone! We have a few very important things to communicate this month. Please make note of the following:Pay periods are changing: Effective now, pay periods will be changed. We will cut off on the 15th and payment will be made the first week of the new month. Therefore, the check enclosed is for closings up to 9/15. Next pay period, checks will be from 9/16 to 10/15 (payable the first week of November). Why the change? Until now, we have been pre-paying agents for closings whether we had received payment from our clients or not.
We need to make this change in order to ease some of the strain that pre-paying has had on our finances. With business the way it is, we all have to make adjustments and we hope this one will not be too difficult for everyone to adjust to.Paychecks: Paychecks are usually cut by the 5th day of the month. Sometimes, it’s a day or two earlier…but by the 5th we usually have them cut and mailed. On rare occasions, it may be the 6th.
Text messaging in your closing status: If you have texting capability on your phone, it would be great if you could send us a text saying the loan closed as soon as you get back in your car. Delayed status reporting is a huge pet peeve of clients. We’d like to step our service up a notch and you can help by texting the words ‘‘loan closed (and brwr’s name) to 336-992-3304. Then, go on to the website and submit your invoice.
Printing issues: Please don’t wait until hours after receipt of docs to notify SCI that you cannot print your loan docs. It is imperative that we know as soon as possible that you have successfully printed your pkgs. If you have trouble, we can help you troubleshoot the issue or reassign to another agent to assure loan closes on time. Calling us an hour before a loan is to close to say ‘I can’t print’ is not acceptable. It puts us in a terrible bind - (understatement of the year!)
Being late to an appt: We continue to receive client complaints whereby an agent is not on time to a closing. Obviously, there are many factors that can create this situation. However, SCI and the borrower need to be informed of the delay. It is a professional courtesy that you advise both parties of delays so that we can be proactive with the client. We are taking a lot of heat on this issue. Please do your part to minimize this. It is taking away valuable time from our staff that we’d rather spend giving you orders!
Reporting status: If you have not sent the text per above, we must have your invoice and closing status in by 8am the day after the closing even if you do not have the faxback prepared to send.
Non-Owner/Purchase closings: If you are conducting a purchase or a non-owner occupied/investment property closing, you must follow the client requests to get the faxbacks in same day as soon after closing as possible. Carry your seal/stamp with you so that this can be done within required timeframes. These docs have to be in so loan can fund same day.
LSI split packages for CHASE: On LSI Chase loans, please provide both tracking #s on loan pkgs. If you are notifying on-line, include the second tracking # in the comments field and indicate which # is for LSI and which is for Chase.
Dropping packages in a timely manner: It is unacceptable to hold onto a loan pkg and drop off the next day if that loan closed earlier in the day. We are seeing more complaints of clients where docs are being dropped to boxes where pick up has already occurred and it’s the next day already! The clients are being advised that they will incur a fine and/or loss of business if that practice continues.
MIS requires a faxback: You cannot drop the package until the fax you sent is reviewed and the ok given to drop package. This process is clearly indicated on the instructions they send with the package.
Whew…..I think that’s it for now! Have a great month! As always, call us if you have questions at 336-992-3304.
-Signing Carolina
Please email us for rate information.
Signing Carolina, Inc.
3220 Rockingham Road, High Point, NC 27265
Phone: 336.905.7009 Fax: 800.930.0554
Member of the National Notary Association